COMMUNITY VOICES | You really don’t want to meet the Dicks at Dick’s Resort in the Mall of America

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I’m not one to cry. Truth is, I rarely cry, but during a visit to Dick’s Resort in the Mall of America I was literally reduced to tears! The bartender was abusive, abrasive, and mean as HELL. I wasn’t sure why he was in a bad mood, but later found out that it is their “niche” to be mean as spitfire. Were they really trained to treat people like this, to the point of harassment? All I know is that the bartender’s horrible abuse left me in tears and I will never return to that place again! In a state where niceness goes a long way, the behavior of Dick’s staff goes against the Minnesota grain.

I’m completely amazed that an establishment thrives while treating people this way. Their niche is to be sarcastic, but where do they draw the line? On March 15, 2014 at or around 10:58 PM I entered Dick’s Last Resort with a group of bridesmaids and the bride to be. Our energy was high, we were celebrating, and we were looking for good vittles and good drinks. As we entered the “resort,” the hostess told us that the kitchen was closed, but we could go to the bar to order drinks. We excitedly headed to the bar to celebrate the joyous occasion. As we approached the bar, a tall bartender yelled, “We are not serving!  I already made last call!” We then told him there must be some confusion because the hostess just told us we could order drinks from the bar. The Bartender commenced to coming around the bar and towered over the bride to be and told her to shut her mouth and listen to what he was saying. He yelled in her face, if you were listening to what I was saying you would get it, you talk too much!” I looked him in the face and said I can’t believe you are treating us like this, we are customers! He continued to yell at us and repeat he wasn’t going to serve us. The hostess walked over and stood toe to toe to him to trying to convince him to serve us! At that point, I knew this was about more than their “niche” and he had gone too far with his antics. He then yelled at us to shut up and listen. Half of our group proceeded to leave the restaurant while the other half stood around confused and bewildered. I was in tears because I’d never been treated like that before in a public place. Some of the patrons came over to rub my back and wipe my tears while trying to console me. Other patrons were sitting at the tables eating, they were horrified and begin to chant and clap, “SERVE THESE PEOPLE, SERVE THESE PEOPLE, SERVE THESE PEOPLE,” and the other bartender did pour drinks for those who still wanted to be served. There is no way on God’s green earth I would give any of my hard earned money to someone who treats me this way. The bartender verbally attacked us, and didn’t care who saw him. It was despicable! I will never ever return to this place and I’m telling everyone I know!  The following day I went to trip advisor and read some of the reviews on this place, shockingly some people reported that they thought the treatment was funny, but there were those who had also left in tears and highly upset. They reported calling the restaurant and being hung up on and spoken to with sarcasm by management. Again, this is much more than a niche, I’d go as far as calling it a defective default with a dose of abuse. Our society often goes too far and doesn’t know when to reign it back in, these same people who are allowed to abuse patrons are the ones who will more than likely be in the newspaper accused of seriously harming someone. If you’re serving people, regardless of your value system, isn’t it just right to treat people with respect and dignity? To the Dicks at Dicks….in your training there should be a class on knowing when enough is enough!