Our corrections policy is pretty simple – we will try to correct any article as soon as we can verify that a correction is needed. Corrections frequently come in comments, and also in emails to the writer and the editor. We recommend that, at a minimum, anyone with a correction to make should email the editor—this is the quickest way to get action.
MediaShift, a project of the Knight Foundation, published an article from Scott Rosenberg with some useful suggestions:
There’s really just a small number of things any news website needs to do if it wants to handle corrections and error reports responsibly:
- Append a note to any article that’s been corrected, explaining the change;
- Keep a list of these changes, linking to the corrected articles, at a fixed location on the site;
- Post a brief corrections policy, with information about how readers can report errors they find;
- Make sure that your corrections listing page and your corrections policy (whether they’re on the same or different pages) are part of your site navigation — they should be accessible by one click from any page on your site.