Margaret Reinhardt writes:
"Sometimes I think that newspapers have lost their way given the competition with other news sources particularly television. Newspapers have always had something that TV news doesn't: the opportunity for readers to provide feedback via commentaries, letters to the editors, and op-ed pieces. Along comes online newspapers with a quick way to allow feedback, and publishers are back in the game of attracting readers. Indeed reader comments are popular, but are they the right thing to do?
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